AGL Hospital Consulting
Main menu
TOUCHZONE
REVENUE PROCESS OPTIMIZATION
Personal Contact: Everyone knows that personal contact improves both the amount and speed of account resolution. The only issue has always been the high cost. Not anymore.
TOUCHZONE technology offers two opportunities to maximize your results and lower your costs:
1) Augmenting your traditional statement process with TouchZone
2) Replacing your second statement with TouchZone
And with no other changes to your process, TouchZone creates a simple and effective solution to significantly improve your revenue results.
TOUCHZONE is an automated communications system that enhances the overall consumer experience by acting as an extension of your internal communications efforts at a fraction of the cost.
-
-
Improve your performance and increase consumer and client satisfaction by adding the personal touch of TouchZone's communication engine. Easy to implement because it works within your existing processes and systems, TouchZone is the solution to radically improve performance and reduce costs.
For more information or to schedule
a demonstration, please contact us at:
AGL Hospital Consulting
2070 S. Xenia Way
Denver CO 80231
Phone: 720-
Email: info@aglhc.com
CASE STUDY
Medical Group gains more than
$126,000 per month in cash and
increases customer satisfaction
Scenario
Over the past two years, a large hospital-
They were spending a tremendous amount for statements and their performance in converting AR to cash was poor.
Hospital Leadership wanted to improve cash performance. TouchZone technology was implemented to augment their standard billing practice by making contact with the patient in between the first, second and third statements. The goal was to maximize cash performance and minimize statement-
Results
Prior to TouchZone, this client’s average cash from self pay accounts was 3% of its total AR. After TouchZone, the average increased to 12%. With an average AR balance of nearly $1.4M, TouchZone has increased cash from self-
In addition, by eliminating two telephone calls per day per clinic with questions about bills, and reducing the number of statements printed and mailed by 11%, this client has also saved an additional $8,200 in expenses each month. During this same period, overall customer satisfaction increased from 42% before.